Main purpose of job:
The British Embassy Santiago is seeking to appoint a Residence Manager, to be based at the historic British Residence in Las Condes.
The Residence is both a family home and a place of work, where the Ambassador and Embassy team host a wide range of events to engage with key stakeholders and support delivery of the Embassy’s objectives. Supporting the Ambassador, their family and the Embassy team to make this work for everyone requires tact, sensitivity and professionalism.
The successful candidate will lead the Residence team (comprising a Chef, two Hospitality Assistants and a Technical Works Assistant), as well as supervise two contracted gardeners. The primary responsibility is to ensure that the Residence and its estate are maintained to the highest possible standard and that the services it provides to the Ambassador’s guests and visitors serve as a showcase for British excellence.
He or she will co-ordinate delivery of events at the Residence, ranging from large receptions (up to 550 people at the annual King’s Birthday Party), workshops or seminars, and small lunches or dinners. These will mainly be delivered with internal clients in the Embassy (e.g. the political or trade teams). The Residence also offers its services to certain external clients (e.g. British companies or universities) on a full cost recovery basis.
The successful candidate will work closely with the Ambassador, the Ambassador’s spouse, the Ambassador’s Personal Assistant, and the Embassy’s protocol, security, finance and estates management teams.
This is a challenging position that requires excellent inter-personal and organisational skills and strong customer focus.
Roles and responsibilities:
Residence Management (35%)
Events Planning and Execution (35%)
Staff Management (30%)
Resources managed (staff and expenditure):
Essential on arrival
Language:
Level of language required: fluent written and spoken English and Spanish (minimum level required C1 under the CEFRL or equivalent).
Applicants must have the legal status to live and work in Chile
Desirable:
A relevant qualification in the hospitality, events and/or project management fields is desirable.
Candidates must have the legal status to live and work in Chile at the time of applying.
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
Flexible working hours – Embassy’s working hours are Monday – Thursday 08:00 – 16:30, Friday 08:00 – 12:00.
Nevertheless, due to the nature of the work of the Residence Manager, it is expected that the successful candidate works regularly outside of those hours depending on the booked activities, either earlier for an important breakfast or later for an evening reception.
Closing date of receiving applications is before 23:55 (Local Time) on 12 October 2025.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.
Fixed term, with possibility of renewal
This opportunity is closed to applications.