View Vacancy - DXB - Learning Content Designer (EO)

The British Embassy Dubai has a vacancy for a Learning Content Designer, job grade Executive Officer (EO) on a fixed-term contract for two (2) years. 

The role is based within the Office of the British Embassy in Dubai, but has a global remit, working with stakeholders across the Foreign, Commonwealth and Development Office (FCDO) and servicing 17,000 staff across a global network of 281 offices.

The FCDO has set out a high ambition vision for establishing a new College of British Diplomacy as a world class institution for international relations, capability and professional development. This is a high-profile project which forms part of the FCDO 2030 agenda. We aim to situate the FCDO as the lead and main source of capability and expertise on development, diplomacy and international leadership for the UK government. Our current vision is to achieve an FCDO learning culture which equips all staff with the right capabilities and expertise in the right places to support FCDO 2030. 

We are looking for an individual with excellent content design skills gained in a workplace learning and development (L&D) context who can develop high-quality, accessible and engaging content across multiple learning projects. Working under the leadership of a Learning Designer, this role focuses on writing, structuring, and shaping content for digital L&D interventions, with scope to expand into face-to-face resources in the future. You will have strong writing skills, making complex content understandable to different audiences, and ensuring it is aligned to specific outcomes and based on instructional design theories. You will be detail-oriented, with an excellent command of English and have the ability to bring content to life in an engaging way.

This is an exciting role that will evolve as the College of British Diplomacy continues to mature. The successful incumbent should expect to be flexible and adaptable to changing priorities, including working across teams. The role may require occasional international travel.

The FCDO is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We do not discriminate on any basis, including categories protected by law. In keeping with the FCDO’s commitment to disability inclusion in the workplace, hiring managers must incorporate the principles set out in the FCDO Disability Confident scheme job applications in the CBS recruitment process.  Our CBS are recruited by Missions in-country in line with local employment laws. 

Duties and responsibilities: 

Learning content design and development

• Draft and structure learning content for a variety of digital and non-digital formats.
• Create performance support materials including job aids such as checklists, toolkits, quick reference guides and so on.
• Update and maintain e-learning products using authoring tools such as Articulate.

Content writing and standards

• Script and edit content storyboards, redraft complex language into Plain English.
• Apply appropriate content standards and style guidelines to your work.
• Use AI tools responsibly to accelerate content drafting and editing.

Quality assurance

• Lead on the quality control (QC) process for learning products, carrying out detailed reviews to ensure high standards of consistency and standardisation; review and act on user testing feedback.
• Continuously improve the QC process.

Stakeholder engagement

• Engage with multiple project stakeholders building strong relationships and demonstrating clear communication; collaborate with teammates across projects and share information effectively.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. 

Key behaviours required: 

• Communicating and Influencing: Communicate purpose and direction with clarity, integrity, and enthusiasm. Respect the needs, responses, and opinions of others.
• Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources, and support.
• Making Effective Decisions: Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
• Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
• Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.

• 3-5 years’ experience of designing digital learning content in an L&D context, either in the public or private sector.
• Proven ability to write and edit high-quality digital learning content, apply style guides and editorial standards; excellent communication skills in English, with the ability to express ideas and messages clearly and concisely in written and oral formats.
• Experience working with subject matter experts to elicit, structure, and review content effectively.
• Awareness of and ability to use AI tools responsibly to support and accelerate content creation and editing processes.
• Experience in quality assurance of digital learning products, including reviewing user testing feedback and contributing to continuous improvement of content and processes.
• Highly organised and detail-oriented, with a commitment to maintaining high standards and consistency across deliverables.
• Proven ability to manage multiple pieces of work simultaneously, competing priorities and tight deadlines.
• Demonstrates a proactive, self-starter approach to work; able to take ownership of tasks, work independently without close supervision, and drive progress with minimal direction.