View Vacancy - Corporate Services Officer (MNE25.335)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

The British Embassy in Podgorica, Montenegro is part of a world-wide network which represents British political, economic and consular interests overseas. The Embassy is now looking to recruit a full-time Corporate Services Officer (CSO) / IT Support Officer (ITSO).

In the role of ITSO, you will have the lead responsibility for ensuring the FCDO IT platform is fully functional at post. To do so the incumbent will deal expeditiously with any faults or advise staff on self-help remedial action. The position holder will liaise with and Third-Party Contractors and take an active role in ensuring post IT is in accordance with Business Continuity Plan.

In the role of CSO the jobholder will work closely with the Corporate services Manager to ensure the estate is running efficiently, compliant and fit for purpose as well as take responsibility for all financial tasks related to estate management. The jobholder will be allocated areas of Health and Safety and will be responsible for post to be compliant in these areas with proper records being kept. In addition, the jobholder will, when necessary, have contact with local contractors to organise new or remedial work to the estate. 

 

Roles and Responsibilities

ITSO (40%)

  • Providing a focal point for IT users in Podgorica on all IT related queries which cannot be resolved by the Helpdesk remotely.
  • Support to IT infrastructure management and upkeep of systems, network and application support.
  • Support end user devices and act as local Help Desk support responding to queries, including support of telecommunications and video-conferencing.
  • Administrating and maintaining the Embassy’s standalone machines and local area networks.
  • Proactively maintain IT Infrastructure, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel where necessary.
  • Liaise with the Helpdesk to resolve IT issues at post and act as point of contact for technical visits.
  • Managing accurate inventory of Posts IT equipment.
  • First point of contact for official telephones and internet connections (residential and office landlines, mobile phones, official internet subscriptions, cancellation and problem resolution).

 

Estates Operations (30%) and Finance Administration (20%)

  • Act as the point of contact for staff for any estate maintenance issues and ensure issues are resolved in line with Post’s Corporate Services Charter.
  • Supervise and sign-off projects, preventative and reactive works to FCDO and local standards.
  • Request payments and monitor maintenance budgets with corporate services team colleagues.
  • Ensure estates procurement is effectively managed and compliant with FCDO global policy, working closely with the Procurement Hub and Corporate Services Manager. 
  • Manage the estate inventory and warehouse stock.
  • Ensure estates systems and data are maintained and verified on a regular basis.
  • Ensure all payments related to the properties are regularly processed i.e. rents, utilities.
  • Ensure regular payments through P2P process.
  • Assist other members of the Corporate Services team as required.
  • Participate in Post crisis activity.

 

Protocol 10%

  • Lead on outgoing diplomatic mail process.
  • Maintain records on current and future arrivals and departures ensure proactive administration.
  • Work with the Corporate Services Manager on create and maintain post welcome and departure packs. Seek and collate regular feedback colleagues.
  • Complete internal and external returns related to diplomatic staff and their families.
  • Provide regular, clear and timely updates on protocol issues at post.
  • Fluency in English and Montenegrin (written and spoken, minimum of C1 level for CEFR framework* or equivalent).
  • Working knowledge of IT hardware and software Experienced user of Microsoft Office and Teams, and able to demonstrate aptitude to develop further IT skills.
  • Minimum of 2 years of experience in international organisation showing strong interpersonal skills and a customer orientation.
  • Customer service skills.
  • Familiar with procurement processes.
  • Resilient; able to deal with pressure and work flexibility to deal with competing demands and at pace.
  • Proactive attitude, being able to find solutions and being responsive to changing priorities.
  • Ability to be well organised with attention to detail and follow through tasks, to communicate well to staff colleagues and to service providers.
  • Knowledge of both Microsoft 365 platform and Apple IOS systems (iPhone), having a ‘hand on’ knowledge of hardware and software, especially printers, scanners, and networks.
  • Knowledge of networking infrastructure.
Changing and Improving, Delivering at Pace, Making Effective Decisions
16 October 2025
Administrative Officer (AO)
Full-time, Temporary
40
Europe, Eastern Europe & Central Asia
Montenegro
Podgorica
British Embassy
1
EUR
2,505.98 (gross)
monthly
1 November 2025

This is a full-time 12 months contract for 40 working hours per week. 

The successful appointment is subject to confirmation of a background check, security clearance and medical clearance.

Staff recruited locally by the British Embassy in Podgorica are subject to Terms and Conditions of Service according to local Montenegro employment law.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Montenegro and be prepared to ensure that right remains throughout the scope of the contract.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.