View Vacancy - SG - Consular Assistant ETD, AA

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main purpose of job: 

Consular assistance is a core priority for the UK Government, and issuing Emergency Travel Documents (ETDs) is a major part of how we support British nationals overseas. The Emergency Travel Document Centre operates as a global hub across Singapore, Madrid and Mexico, offering near round the clock support across time zones for people who need to travel urgently but cannot use their full validity passport.

We are recruiting one full time member of staff from late May / mid- June to October to support the Singapore Centre during our busiest summer season. You will help process ETD applications for individuals whose passports are lost, stolen, damaged or expired, working mainly with online applicants but occasionally assisting people in person.

This is fast paced, meaningful work with real impact. Many applicants are stressed or vulnerable, and your role is to assess information quickly, make sound judgments, and help them move forward safely. The job is operational and target driven, so you should be comfortable with routine tasks, accuracy, and working at pace.

If you’re looking for a role that directly supports others and gives you hands on insight into the work of an embassy, we’d love to hear from you. Please note due to the timeframe, we can only accept applications from those currently residing in Singapore.

Roles and responsibilities / what will the jobholder be expected to achieve?:

    In this role, you’ll become a core part of our operations team. Your work will focus on processing ETD applications and ensuring applicants receive the support they need to travel safely and on time. This includes:

    Core operational casework

    • Processing straightforward ETD applications with speed and accuracy
    • Meeting daily productivity and quality standards
    • Triaging new applications — correcting errors, confirming travel plans and completing mandatory checks
    • Identifying and escalating potential vulnerability concerns to in‑country consular teams
    • Managing payments over the phone

    Document production & logistics

    • Printing, packaging and shipping ETDs across the APAC region
    • Managing in‑person collections where required
    • Closing duplicate or incomplete cases

    Customer communication & support

    • Handling enquiries and calls from applicants
    • Requesting additional documents and sending updates throughout the ETD process
    • Managing shared mailboxes and maintaining clear, professional correspondence

    Teamwork & wider engagement

    • Taking part in regular team meetings and monthly assistants’ meetings
    • Supporting general office work, including stock management
    • Contributing where possible, to activities across the wider British High Commission
    • Fluency & confidence communicating in English both verbal and written.
    • Excellent communications skills.
    • Strong IT literacy.
    • Strong attention to detail.
    • Experience of working effectively within a team.
    • The ability to work flexibly in a fast paced, changing environment.
    • Good organisational skills to deliver within required timescales.
    • Experience working in an administrative hub or centralised operation.
    • Experience working in a customer service role.
    • Experience holding difficult conversations with customers and / or stakeholders.
    Delivering at Pace, Making Effective Decisions, Working Together
    11 May 2026
    Administrative Assistant (AA)
    Full-time, Temporary
    37.5
    Asia Pacific
    Singapore
    Singapore
    British High Commission
    1
    SGD
    $3338.00
    monthly
    22 June 2026

    This is a fixed-term role for 5 months with a tentative start date from late May / mid- June.

    Given the urgency of this role, we can currently only accept applicants who are based in Singapore, due to the longer onboarding timeline for candidates overseas.

    Working patterns:

    Working hours are 37.5 per week. Emergency Travel Document Centre staff are required to work on a rotational shift pattern. Standard weekday opening hours are 8am to 5pm and you will typically be rostered to work a 7.5 hour shift daily within those hours. During summer peak, you may be required to work evening shifts past 5pm.

    Working hours will involve some weekends, unsociable hours and public holidays. Opening hours may be changed to meet operational requirements. We may observe extended opening hours during busy periods.

    BHC Singapore supports and promotes flexible working where possible as a crucial part of our inclusive offering.

    Learning and development opportunities (and any specific training courses to be completed):

    We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.

    The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.

    All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

    Any other information (or specific local Post requirements):

    In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.
     
    No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.
     
    Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.
     
    Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
     
    We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years' service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave. We encourage volunteerism and offer up to 3 days paid volunteer leave.
    We offer medical insurance to support staff with the high costs of healthcare in
    Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear
     
    The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.   Our values of Collaboration, Openness, Respect and Expertise (CORE) are our guiding principles. We aspire to live our values consistently to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best. 
     
    Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.

    Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

    Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline."

    Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

    We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

    All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
     
    Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time.

    Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

    For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

    The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

    Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

    This opportunity is closed to applications.